Questions, answered

Clarté provides private home care for the residences of Beverly Hills and the Westside: the Residence Visit (recurring care), Deep Restoration, and Arrival and Departure care for moves, guests, events and renovations.

Not for real payments. Clarté is opening soon; the booking form works as a preview and saves a request as "deposit pending (preview)". Nothing is charged until we open.

Beverly Hills (90210, 90211, 90212), Bel Air and Holmby Hills (90077), Westwood (90024), Brentwood (90049), Century City (90067), West Hollywood (90069, 90046, 90048) and Santa Monica (90401 to 90405).

You can submit the request anyway. It joins a waitlist and is stored as a lead; we add areas as our team or independent partner companies cover them.

Recurring care for bedrooms, baths, living areas, linen change and kitchen surfaces, weekly, every two weeks or monthly, by the same dedicated team.

A top-to-bottom detail of stone, glass, fixtures, inside cabinets, baseboards, vents and interior windows. It is a one-time visit priced at 1.75 times the base visit.

Move-in and move-out cleaning, guest preparation, and care after events and renovations, priced at 2.4 times the base visit, as a one-time visit.

It depends on bedrooms, bathrooms, home size, the service and add-ons. The formula and worked examples are on the pricing page. For example, a Residence Visit for 3 bedrooms and 3 bathrooms at 2,500 to 4,000 sq ft every two weeks is a sample estimate of $493.

No. They are sample prices for the preview. We confirm the final price after a short walkthrough, in person or by video.

Yes, for the Residence Visit only: weekly 15%, every two weeks 10%, monthly 5%. Deep Restoration and Arrival and Departure are one-time visits.

Inside the refrigerator $45, inside the oven $55, interior windows $120, linen change $35, laundry and folding $60, closet styling $95, silver and glassware polish $65, and custom products sourced by us $95.

25% of the estimate, rounded to the dollar, never less than $75. It reserves your date and team and is credited in full to your visit.

After the visit, once every room has been photographed and checked. Recurring clients in good standing are charged after each visit.

Yes. Rescheduling is free up to 48 hours before the visit. A request inside 48 hours is subject to the Terms.

Cancel up to 48 hours before the visit for a full deposit refund. Later cancellation may forfeit the deposit, and never more than the price of the visit.

Morning 8 AM to 12 PM, Midday 11 AM to 3 PM and Afternoon 1 to 5 PM. Dates begin two days ahead and Sundays are not available.

No. Many clients give access instructions. They are stored encrypted and shown only to your assigned team, on the day of the visit.

They are encrypted with AES-256-GCM, never collected in the booking wizard, and decrypted only for the assigned team member on the visit day. The owner's view of them is logged.

Yes. We assign a dedicated team to your home and tell you in advance if someone is away. You can choose a preferred team member from approved staff who serve your ZIP.

If something is not right, tell us within 24 hours and we return to make it right at no charge.

Each finished room is photographed and checked. The photos are shared only with you and are never used in our marketing.

Professional-grade products chosen for each surface, used as their makers direct, with safety data sheets on request. We do not describe them as eco-friendly, green, natural or non-toxic.

Yes, for $45 per visit. Products we specify or source cost $95 per visit plus products at cost plus 25%; homes needing only specialty products add 35% to the visit.

Not with our own employees. These Home Services are arranged through independent, licensed and insured contractors who contract with you directly. Clarté coordinates and does not perform or warrant that work.

No. Camera and alarm work needs licenses we do not hold; it is done by independent licensed companies you contract with directly.

Not yet. Automobile detailing is by request and available only after California car washing and polishing registration is complete. Aircraft cabins and yachts are arranged with licensed partners.

Commercial cleaning for offices, galleries and showrooms will be available once our California janitorial registration is complete. You can register interest on the commercial page.

Turnover cleaning for hosts is residential work and is offered through the rentals page: flat per-turnover pricing, photo reports and calendar sync. Hosts are responsible for their own short-term rental registration.

Registrations are in progress and each one is listed with its official verification link on the licenses page. Proof of insurance is provided to clients on request at booking.

Yes, with their written consent, after a conditional offer, under federal and California law, with an individualized assessment and at least five business days to respond before any adverse decision.

Our own team members are Clarté team members. Independent partner companies perform jobs under their own names and their own employees; they are never described as Clarté employees.

An independent, licensed cleaning business with its own W-2 employees, general liability and workers' compensation insurance, and any required registration. Partners cover areas our team does not.

No. The client consents before a job goes to a partner, and the booking and receipt show "Performed by" the partner's business name as an independent licensed partner.

The team records the waiting time and contacts you; waiting is recorded as its own exception. Late cancellations and no-access visits are covered by the Terms.

Yes. Strictly necessary storage keeps you signed in. Preferences and first-party analytics are optional and off unless you accept them; you can change your choices from "Your privacy choices" on every page.

No. We do not sell or share personal information for cross-context behavioral advertising, and we honor Global Privacy Control.

Use "Your privacy choices" in the footer and send a request. We respond within 45 days.

No public phone or email. Use the contact form or the concierge; a person on the team reviews every request.

No. The concierge is an AI assistant, and a person on the Clarté team reviews every request it files.

AI assistants and agents can read our facts, get a price quote and send a consultation request with your consent. They cannot create bookings or charge a card; booking happens on the website with your own account.

We do not clean them. Trauma and crime-scene cleanup must be done by a registered trauma scene waste management practitioner; we can refer you, and clean afterwards.

Use the careers link in the Company menu. After a conditional offer we run the background review described above, and you complete your profile, hours and documents in the team app.